Contact
Contact PaytoSkip
Questions about an order, a sale or your balance? Choose the channel that suits you; share your order or request number so we can find it quickly.
How to reach us
- Live chat
Open the chat in the corner of any page and choose Support.
- Support request
Signed in? Open a support request from your account; the whole conversation stays in one place.
Write to us and include your order number if your message is about an order.
- Order status
Check where an order stands without signing in, using the order details from your email.
Refunds and cancellations
Email us or submit a refund request from My Orders → Support Request with your order number. Our team responds within 48 hours; the full rules are in the Refund and Cancellation Policy.
Read the policyStay safe
Never send passwords, card details or verification codes in regular chat. If a payment is awaiting verification, ask support about it instead of paying again.
Company details
PAYTOSKIP LTD, registered in England and Wales (company no. 17385533). 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom