FAQ
Frequently asked questions
Short answers to the questions we hear most. For step-by-step help, see How It Works.
How do I place an order?
Open Games, choose your game and the category you need. On the product page set the region, server, quantity and any service options, then add it to your cart or buy now. Choose a payment method and accept the required agreements at checkout.
Which payment methods can I use?
Your PaytoSkip balance is used first. If it does not cover the total, you pay the rest by card or bank transfer on the payment page. Card payments show the processing fee separately. For a bank transfer, send the money first and then tap “I have sent the transfer”; the order is created once our team confirms the payment.
How do I track my order?
Once payment is verified, follow the order in Account → Orders. If you bought as a guest, keep the order link from your email or use Order Status.
Do I need to share my game account password?
Only for services that need account access, and only through the secure form provided with the order. Never share passwords, card details or verification codes in chat.
Can I cancel an order or get a refund?
You can cancel within 48 hours if the service provider has not started work, with a full refund. Refunds are also possible if the service was not started, not delivered as described or not completed in the agreed period. Approved refunds are processed within 1 to 10 business days depending on the payment method, or credited as balance if you prefer. The Refund and Cancellation Policy has the full rules.
How do I sell game currency to PaytoSkip?
Sign in, accept the current supplier agreement and complete identity verification. Once both are approved, open Sell to Us, choose the game and product, enter the server, quantity and delivery details, check the quoted amount and submit. You can follow the request in Account → Sell Requests.
How do withdrawals work?
Withdrawals use eligible P2S Coin balance and are paid to your bank in TRY. Approved identity verification is required, and the IBAN must be your own. The processing fee and your net payout are shown before you submit.
Why is identity verification required?
It confirms that the account belongs to you and prevents unauthorised selling and withdrawal transactions. It is required for selling to us and for withdrawals.
How do I contact support?
Use live chat on any page or open a support request from your account. Share your order or request number and keep the same topic in one conversation.
Still have a question?
Our support team can help with anything not covered here.