Refund Policy

General Information

Paytoskip is a digital marketplace that connects users with independent service providers offering in-game services. Due to the digital and personalized nature of these services, refund processes are carried out within specific guidelines.

2. Refund Eligibility

You may request a refund in the following situations:

• Service not initiated: If the service you ordered has not yet been started by the service provider.
• Service incomplete or defective: If the service received was not delivered as clearly defined (e.g., an incorrect in-game task was completed).
• Non-delivery: If the service was not completed within the specified period, and a new agreement could not be reached between the parties.

3. Refund Request Process

To submit a refund request, please follow these steps:

1. 1. Send an email to [email protected] or create a refund request via your account under My Orders > Support Request.
2. 2. Provide your order number, describe the issue you experienced, and include screenshots if available.
3. 3. Our support team will review your request within 48 hours and get back to you.

4. Exceptions

Refunds cannot be issued in the following circumstances:

• • Refund requests based on dissatisfaction after the service has been completed.
• • Claims of not meeting expectations in situations that do not contradict the service provider's description.
• • Technical malfunctions or account suspensions caused by the user.

5. Right of Cancellation

The user has the right to cancel the order within 48 hours if the service provider has not yet started working. In this case, a full refund will be issued.

6. Refund Method

Approved refunds will be:

• • Processed within 1 to 10 business days according to the original payment method.
• • Alternatively, the refund can be credited as platform balance to the user's account (according to the user's preference).